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TPS3831: Behavior when exposed to light

Part Number: TPS3831

Team,

my customer is describing a similar behavior as can be found here: E2E post.

In some situations, it seems that part does not work as expected and nRESET gets stuck at low-level.
They can reproduce the issue if a halogen or infrared lamp shines on our module.

Do you have experience with this behavior?
What is the proposed way to prevent this?

Thanks and best regards