Dear support,
I've been testing BQ25792 with a 3S Li-Ion battery pack that has protection circuitry (PCM) inside. In case the battery goes flat (<2.7V per cell), the PCM disconnects a discharge switch between the cells and the battery pack terminal (negative rail only). At this time only some phantom voltage is present at the battery terminals: around 1.4V~2V. To reset, the PCM requires that the load is removed and an external charger to be present to the battery terminals. The way PCM detects a charger is by the voltage applied to the battery terminals: it should be higher than the voltage of the cells (10V~12V usually works, 12.6V is recommended by the manufacturer).
However, low battery terminal voltage means that the BQ25792 does not see any battery at all. In this case, the charger chip only applies 2.2V (Trickle Charging mode) and gives up after 1 hour. The problem is that 2.2V does not reset the PCM so it will not show the real voltage of the cells to the charger. In its own turn, the charger does not start providing higher voltage to the battery terminals until its voltage is high enough. As a result of this lock-up, the battery cannot be recovered or charged.
Do you have any suggestions / solutions / best practices to resolve such situations when the charger does not apply full charging voltage to the battery pack (as it does not see the real cell voltage due to PCM protection) and the PCM does not reset its protection (as it does not see the full 12.6V voltage applied externally to the battery terminals)? Batteries with PCM protection are predominantly used these days so it must be a very common scenario, I presume.
TIA!