BQ34Z100-G1: GPC tool has no feedback

Statham Su

Genius 4990 points

Part Number: BQ34Z100-G1

Hello Sir:

Would you please help us to check our update results?

We send to GPC but has no feedback all day.

I also provide our update data for you reference.

Please help to provide recommendations for us.

Thanks a lot.

20210706_ROOM_TEMPT_GPC_5.zip

over 4 years ago

0 Jessica H. over 4 years ago

TI__Genius 11535 points

Hi Statham,

Did you receive any error or just no email with the results in general? This tool can take a few hours to run depending on how backed up it is. Can you confirm the results were not sent to your junk mail folder?

Also, one thing I noticed is that your current looks a little weird. Did you follow the steps outlined in section 2.2.2 of the GPC Guide?

0 Statham Su over 4 years ago in reply to Jessica H.

Genius 4990 points

Hi Jessica:

We used constant power on this discharging.

Is it acceptable to use constant power?

And we still have no receive the feedback over 24 hours.

Please let us know how to get the feedback and figure out what part of our data is weird?

Thanks a lot.

0 Shirish over 4 years ago in reply to Statham Su

TI__Guru 57697 points

Hi Statham,

Did you receive a response email from GPC? There should be a response even if the files have errors.

0 Statham Su over 4 years ago in reply to Shirish

Genius 4990 points

Hi Shirish:

Can you try to use my file and try it again by your side?

I still have no feedback at my side.

Please help us!

Thanks a lot.

1172.20210706_ROOM_TEMPT_GPC_5.zip

+1 Shirish over 4 years ago in reply to Statham Su

TI__Guru 57697 points

Hi Statham,

There are many requests queued up and processing is slow. If you do not receive a response by tomorrow, then let me know.

Power management

Power management forum

BQ34Z100-G1: GPC tool has no feedback