Other Parts Discussed in Thread: GPCCHEM, GPCRB
Hello:
I am using TI’s BQ40Z50 chip for a notebook computer. I have followed the steps on the official website to perform room temperature and low temperature LOG data, and I have also performed fuel gauge Golden Learning, and the learning is successful, Update Status = 0x0E. However, in actual use, customers reported that my power accuracy could not meet the requirements, such as the charging that the RSOC jumped from 0 to 3% at the beginning of charging, and there was a dropped from 46% to 45% once during the charging process.
I saw TI’s instructions say that users can send batteries to TI’s custom ID, and need to contact TI’s FAE first. How can I contact to get help? My customer needs to work in three temperatures of 0°C, room temperature25°C, and high temperature 45°C, and the power cannot have a jump of more than 2%,And no battery is allowed to fall back during the charging process。
Thank you!