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BQ78Z100: No charge/discharge and no temperature but the SOC/RM drops to zero

Part Number: BQ78Z100

Hello Sir:

Can you help us to check this GG file and Log file?

We found our product has SOC and RM drop issue.

TD and FD flags on when the voltage is 4.257V.

Please help to provide some recommendations for us.

Thanks a lot.

BQ78z100.rar