EV2400: quality problem

Zhonghui Xu

Part Number: EV2400

Hi team,

I got a question from customer.

Ev2400 is not recognized when connected to the computer，The data cable and computer have been replaced with new ones，

Five ev2400s are purchased, and the other four ev2400s can be used normally. Is it a quality problem? How to deal with it?

order number：T01446132 Purchase date: June 2, 2021

The normal ev2400 is connected to the computer, and the upper computer displays ev2400，The other one doesn't show up.

Thank you very much for your help.

Best regards,

over 3 years ago

0 Zhonghui Xu over 3 years ago

TI__Expert 5445 points

Hi team,

Any update?

Thank you very much for your help.

Best regards,

0 Jessica H. over 3 years ago in reply to Zhonghui Xu

TI__Genius 11535 points

Hi Zhonghui Xu,

Do the LEDs turn on when they connect the EV2400 to the computer? If yes, can they connect the EV2400 to a logic analyzer to confirm there isn't any communication between EV2400 and the gauge? Also, if the LEDs turn on, can they try following the steps to up? It sounds like the EV2400 is broken so if none of these work, they should reach out to the TI store support for a replacement.

Best,

Jessica

0 Zhonghui Xu over 3 years ago in reply to Jessica H.

TI__Expert 5445 points

Hi Jessica,

I got feedback from customer.

The LED is on when the ev2400 is connected to the computer.

There was no other reaction，The ev2400 should be broken.

Please help judge whether the return process can be followed.

Thanks,

Best regards,

0 Jessica H. over 3 years ago in reply to Zhonghui Xu

TI__Genius 11535 points

If they followed the same exact steps they used with the other EV2400s they purchased then I think it is reasonable for them to go through the return process.

Best,

Jessica

0 Zhonghui Xu over 3 years ago in reply to Jessica H.

TI__Expert 5445 points

Hi Jessica,

Thank you for your clear feedback.

Thanks a lot.

Best regards,

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EV2400: quality problem