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BQ25616: BQ25616 BATFET turn off issue

Part Number: BQ25616

Hi

The customer design with BQ25616 for portable device.

When they test with boost mode, the battery voltage is 3.6V. At the moment when the LED light of the portable device is turned on, the battery voltage drops to 2.6V.

When the instantaneous voltage is lower than 2.6V, the BATFET is turned off and the system is powered off.

How to solve this problem, can they add a diode between BAT and VSYS?

Waiting for your reply.

Thanks

Star