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BQ4050: Repetitive Overcharge Problem Appearing on a lot of gauges

Part Number: BQ4050
Other Parts Discussed in Thread: BQSTUDIO

Dear BMS Experts ,

We have been used  BQ4050 for 2s Li-ion battery (18650 - 3350 mAH) as BMS gauge in our products . 

The issue we are detecting a lot of gauges reporting Overcharge Flag (Safety Status 4194304 = Overcharge ) . This flag occurs randomly during charge that let the product stuck in charging suddenly .

We have no clear explanation on how this gauges get the flag while either conditions not met ( Remaining Capacity smaller than Full charge capacity ) and we tried OC threshold with 300 mAH / 600 mAH . This issue is not reproducible and can be appeared on any number of cycles 3,4,5 ,etc . So we didn't get to a root cause to this flag or how to take preventive action. This issue affecting our productivity in a critical manner .

I am attaching logs of failed products from our software in addition to our default gg.csv and .SREC file. 

Any advice on how to resolve this issue or finding the root cause . 

 

    defaultdatamemoryfromscanner.gg.csvoldgaugedatamemory.rar