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BQ40Z50-R3-DEVICE-FW: All TCA / TDA / XCHG / XDSG are set to High PF = Low and Max Error = 101%

Part Number: BQ40Z50-R3-DEVICE-FW

Hi Experts,

I am a newbie in BQ40Z50-R3 chip and am now facing an issue/question:

The powerpack worked perfect until recently I tried to connect it to a charger it was not able to charge. Then with EV2400 the following are set.

TCA = High

TDA = High

XCHG = High

XDSG = High

PF = Low

Max Error = 101%

Tried to issue a RESET command to the device and it didn't work.

Since PF is low (no PF), this pack should be in some kind of protection state. What kind of protection would give a state like the above?

Many thanks!