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BQ24103A: Charging issue

Part Number: BQ24103A

Hi team,

Here's an issue may need your help:

Currently charges 2 4.2V 18650 batteries.

Issue: some of the charging is extremely slow, stops after charging, and the battery stays around 1.5 V. Is there anything wrong with the circuit?  The circuit is shown below:

RT1 is unsoldered, C39 is soldered with 0 ohm resistor, and the charging voltage is 12 V. Plug in the power supply and the output is pulled low to around 3.5 V.

Could you help check this case? Thanks.

Best Regards,

Cherry