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BQ28Z610: SREC Programming

Part Number: BQ28Z610
Other Parts Discussed in Thread: BQSTUDIO

We have been informed by our board manufacturer that the bq28z610DRZR has a long lead time and availability is intermittent. They have suggested using the bq28z610DRZR-R1. They program the SREC for us prior to shipment, and informed us that the samples they received would not program with the SREC they have. I had them send me one of the samples to try here. I had the same issue using Battery Management Studio. 

When I try to program the gas gauge, I get the message "Program Srec: ROM version is not supported by this tool. Please contact Texas Instruments to get an update." I downloaded and installed the bq28z610FirmwareBundle-0.20-windows-installer.exe file, but still get the same message. 

Should I assume that we cannot use the same SREC for both parts due to memory differences?