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BQ76PL455A-Q1: Please need Urgent help to solve an Issue using bq76PL455A-Q1 with Soft Reset and counter Registers

Part Number: BQ76PL455A-Q1
Other Parts Discussed in Thread: TMS320F28069

Hello Everyone

I am using bq76PL455A-Q1 and tms320f28069 MCU

I am having Problems in Testing bq76PL455A-Q1, sometimes this Chip goes to Shutdown automatically (We dont know exact reason but could be heavy EMC disturbances) or sends no Updated information to MCU 

1. Is there any Counter register, that sends from bq76PL455A-Q1 to MCU, so that MCU knows bq76PL455A-Q-1 is not running based on Counter number increasing or Stopped ? Example code ? or the way how to develop?

2. when bq76PL455A-Q1 sends no updated data to MCU, I want to make SOFT RESET? I have seen DEV_CTRL 0x0C (12)Register and sends once with SOFT_RESET "1" but nothing happens 

   are there any more steps to fallow to make a SOFT_RESET Or Example code available?  (Wakeup Pin is connected to gardware Switch, I can not control it with Software code)

Thank you very much for your support :)