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TPS2372-3: ESD Test Comparison with TPS2372-4

Part Number: TPS2372
Other Parts Discussed in Thread: TPS2373, , TPS23754

Hi Expert,

Customer used TPS2372-3 with non-isolated topology and want to pass 15KV system ESD test. It used in two models and passed. 

They also built in TPS2372-4 as 2nd source direct replacement however the same ESD test were failed. 

Customer have verified two actions:

1. it's still ok to power up the system with failed unit in DC supply, but can't make it with standard PSE. It's always in detection mode.

2. measured the failed unit, DEN pin seems damaged with low impedance ~15ohm(good unit is 0.65Mohm).

DS shows the ESD level between TPS2372-3 and TPS2372-4 are the same but wondering what might be possible reasons to cause the different result?

Model A:

TPS2372-3 ESD pass 17KV

TPS2372-4 ESD pass 14KV, fail at 15KV

Model B:

TPS2372-3 ESD pass 15KV

TPS2372-4 ESD pass 4KV, fail at 8KV

Thanks,

Allan