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BQ27542-G1: parameter fixing

Part Number: BQ27542-G1

dear 

about parameter fixing

when monitoring Voltage () with HDQ connectors, some IC Voltage () parameters were fixed to 3600 MV and then could not be changed.

Normal operation is that the parameters should vary according to the battery Voltage Voltage. For example, the normal Voltage () is 4100 MV while charging. This occurs when recharging occurs after charging. In order to

get back to normal we have to unplug the battery. The abnormal rate is 1% . We found one out of 100. We confirm that there is great variation among individuals. Some will often happen, some will not happen.

Question

1. What are the reasons for the above-mentioned parameter fixing?

2. Can you enter commands from the HDQ connector and return to normal when this happens?

Are there commands such as reset state?

any advise?thanks in advance~