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USB-PD-CHG-EVM-01: Tried connecting USB2ANY to USB-PD-CHG-EVM-01 and the GUI shows no serial connection

Part Number: USB-PD-CHG-EVM-01
Other Parts Discussed in Thread: USB2ANY, , TPS25750, TIDA-050047

I have tried connecting USB2ANY to USB-PD-CHG-EVM-01 using TPS25750 Application Customization GUI but it doesn't seem to connect.

GUI shows no serial connection (tried clicking connect button on the bottom left and it just says "hardware not connected".

USB2ANY Explorer seems to connect ok after updating firmware. Why is the EVM not being detected?

See attached screenshots.