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BQ27Z561: Temperature enable setting problems

Part Number: BQ27Z561

My customer is seeing a strange issue with the Temperature enable setting for the BQ2z561-R2.  They were having some issues with TS1, so they decided to disable it and rely on TSInt instead, so they set the Temperture enable seeting to 01, but it still reports Ts1.  no matter what they set temperature enable to.  They've tried on the EVM and saw the same issue.  is there a specific sequence they need to follow?   

best regards, 

-STeve wilson