[FAQ] EV2400: Why is EV2400 not supported by all software from TI? Can you support it in any specific software?

The EV2400 was designed exclusively to support battery gauging products from Texas Instruments. Some chargers and monitors are supported since those are designed to work with the gauge.

The EVM terms of sale at https://www.ti.com/legal/terms-of-sale/standard-evaluation-terms.html (link as of the date of this post) in section 9.1 specifically prohibits production use.

Excerpt
9.1 No Production Use.  Evaluation Items are intended solely for product and/or software developers for use in a research and development setting to facilitate feasibility evaluation, experimentation, or scientific analysis of TI Products.  Evaluation Items have no direct function and shall not be used in production applications, or production test platforms, or as test equipment.  Buyer may use Evaluation Items for field testing (i.e. to evaluate Buyer’s application) only with TI’s advance written permission. Evaluation Items are not intended for consumer or household use.   

In order to comply with the terms, software that may be used in production will not support the EV2400 and will typically use an alternative USB adapter.

As of the date of this post, the alternative USB adapter is MKST-3P-ALT-EV2300 / MKS-SAI-001
https://www.ti.com/tool/MKST-3P-ALT-EV2300