UCD9248: Fusion Digital Power Designer Fatal Error during "Looking for USB Serial Adapter"

Ky Ho

Part Number: UCD9248
Other Parts Discussed in Thread: USB-TO-GPIO2

Hi,

I've been trying to launch the Fusion Digital Power Designer to access my device, however every time I launch the Fusion Designer GUI, it throws an error shown below:

I have tried running it administrator, same issue.

I have downloaded and installed the fusion software API (slvc459f) and TI Fusion API (slvc460) and it still doesn't work.

I am running Windows 10 and using the USB Interface Adapter EVM to connect to the device.

Is there anything else I can try?

over 1 year ago

0 Anne Ngo77 over 1 year ago

TI__Expert 7380 points

Hi, Ky Ho,

First, please uninstall Fusion software API and TI Fusion API since these 2 softwares have nothing to do with Fusion GUI.

Second, is there any other software installed in the same folder as Fusion Digital Power Designer?

0 Ky Ho over 1 year ago in reply to Anne Ngo77

Prodigy 10 points

Hi Anne,

Okay, I have removed the two softwares from my computer. In my x86>Texas Instruments> Fusion Digital Power Designer folder, I have these files:

Thanks,
Ky

0 Anne Ngo77 over 1 year ago in reply to Ky Ho

TI__Expert 7380 points

Hi, Ky,

Can you show what are under x86\Texas Instruments folder?

Also what happen if you launch GUI from x86\Texas Instruments\Fusion Digital Power Designer\Bin folder (click on Fusion Digital Power Designer.exe)?

Anne Ngo

Texas Instruments

0 Ky Ho over 1 year ago in reply to Anne Ngo77

Prodigy 10 points

Hi Anne,

The only thing in the x86\Texas Instruments folder is the Fusion Digital Power Designer folder. I also tried launching the Fusion Digital Power Designer.exe from the bin folder but it amounts to the same issue.

I did try running the software in offline mode and got this error with a log when I tried scanning for a device:

Overview
--------

Application: Fusion Digital Power Designer 7.7.1.0
Operating System: Microsoft Windows NT 6.2.9200.0
.NET Runtime: 4.0.30319.42000
Memory Used: 121.00 MB

Exception
---------

System.DllNotFoundException: Unable to load DLL 'USB2GPIOv2.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
   at TIDP.SAA.USB2GPIODriver.Sys_FindUSB2GPIOControllers(Int32& USB2GPIOControllerNumber)
   at TIDP.SAA.USB2GPIODriver.Create(HidDevice device, Int32 device_number)
   at TIDP.SAA.USB2GPIODriver..ctor(HidDevice device, Int32 device_number)
   at TIDP.SAA.USB2GPIOFactory.Discover(HidDevice[] devices)
   at TIDP.SAA.SMBusAdapter.Discover_Only()
   at TIDP.PMBus.Controls.Internal.a.h()
   at TIDP.PMBus.Controls.Internal.a.f(Object A_0, EventArgs A_1)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e)
   at DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at DevExpress.Utils.Controls.ControlBase.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Loaded Assemblies
-----------------

Com.Muegel.Misc
   Version: 2.0.88.18709
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/Com.Muegel.Misc.DLL
   Public Key Token: 
DevExpress.Data.v6.2
   Version: 6.2.10.0
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/DevExpress.Data.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DevExpress.Utils.v6.2
   Version: 6.2.10.0
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/DevExpress.Utils.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DevExpress.XtraBars.v6.2
   Version: 6.2.10.0
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/DevExpress.XtraBars.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DevExpress.XtraEditors.v6.2
   Version: 6.2.10.0
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/DevExpress.XtraEditors.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DevExpress.XtraGrid.v6.2
   Version: 6.2.10.0
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/DevExpress.XtraGrid.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DevExpress.XtraPrinting.v6.2
   Version: 6.2.10.0
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/DevExpress.XtraPrinting.v6.2.DLL
   Public Key Token: 79868B8147B5EAE4
DundasWinChart
   Version: 7.1.0.1810
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/DundasWinChart.DLL
   Public Key Token: A4C03DCE5DB22406
Free.CommandLine
   Version: 2.0.88.18709
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/Free.CommandLine.DLL
   Public Key Token: 
Free.Hid
   Version: 2.0.88.18709
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/Free.Hid.DLL
   Public Key Token: 
Free.Misc
   Version: 2.0.88.18709
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/Free.Misc.DLL
   Public Key Token: 
Free.WinForms.Misc
   Version: 2.0.88.18709
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/Free.WinForms.Misc.DLL
   Public Key Token: 
Fusion Digital Power Designer
   Version: 7.7.1.0
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/Fusion Digital Power Designer.exe
   Public Key Token: 
Microsoft.GeneratedCode
   Version: 1.0.0.0
   Info Version: 
<empty>
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
   Public Key Token: 
Microsoft.VisualBasic
   Version: 10.0.0.0
   Info Version: 
<empty>
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualBasic/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
   Public Key Token: B03F5F7F11D50A3A
mscorlib
   Version: 4.0.0.0
   Info Version: 
4.8.4515.0
   Location: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
   Public Key Token: B77A5C561934E089
System
   Version: 4.0.0.0
   Info Version: 
4.8.4536.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
   Public Key Token: B77A5C561934E089
System.Configuration
   Version: 4.0.0.0
   Info Version: 
4.8.4190.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
   Public Key Token: B03F5F7F11D50A3A
System.Core
   Version: 4.0.0.0
   Info Version: 
4.8.4590.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
   Public Key Token: B77A5C561934E089
System.Data
   Version: 4.0.0.0
   Info Version: 
4.8.4584.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
   Public Key Token: B77A5C561934E089
System.Data.DataSetExtensions
   Version: 4.0.0.0
   Info Version: 
4.8.4084.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Data.DataSetExtensions/v4.0_4.0.0.0__b77a5c561934e089/System.Data.DataSetExtensions.dll
   Public Key Token: B77A5C561934E089
System.Drawing
   Version: 4.0.0.0
   Info Version: 
4.8.4390.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
   Public Key Token: B03F5F7F11D50A3A
System.Numerics
   Version: 4.0.0.0
   Info Version: 
4.8.4084.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll
   Public Key Token: B77A5C561934E089
System.Web
   Version: 4.0.0.0
   Info Version: 
4.8.4494.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
   Public Key Token: B03F5F7F11D50A3A
System.Windows.Forms
   Version: 4.0.0.0
   Info Version: 
4.8.4550.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
   Public Key Token: B77A5C561934E089
System.Xml
   Version: 4.0.0.0
   Info Version: 
4.8.4084.0
   Location: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
   Public Key Token: B77A5C561934E089
TIDP.DevEx.Skin1
   Version: 1.0.0.0
   Info Version: 
<empty>
   Location: file:///C:/Windows/assembly/GAC_MSIL/TIDP.DevEx.Skin1/1.0.0.0__95fc6c5621878f0a/TIDP.DevEx.Skin1.dll
   Public Key Token: 95FC6C5621878F0A
TIDP.I2C.DeviceGUI
   Version: 1.0.0.0
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.I2C.DeviceGUI.DLL
   Public Key Token: 
TIDP.Misc
   Version: 7.0.0.18429
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.Misc.DLL
   Public Key Token: 
TIDP.Net.ProxyPrefs
   Version: 1.4.0.0
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.Net.ProxyPrefs.DLL
   Public Key Token: 
TIDP.PMBus
   Version: 7.0.0.18441
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.PMBus.DLL
   Public Key Token: 
TIDP.PMBus.Design.TimeModel
   Version: 2.0.88.18431
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.PMBus.Design.TimeModel.DLL
   Public Key Token: 
TIDP.PMBus.DeviceGUI.UCD3000
   Version: 7.0.0.18455
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.PMBus.DeviceGUI.UCD3000.DLL
   Public Key Token: 
TIDP.PMBus.ParameterControls
   Version: 7.0.0.18450
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.PMBus.ParameterControls.DLL
   Public Key Token: 
TIDP.PMBus.WinForms
   Version: 7.0.0.18453
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.PMBus.WinForms.DLL
   Public Key Token: 
TIDP.SAA
   Version: 2.0.88.18432
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.SAA.DLL
   Public Key Token: 
TIDP.SAA.WinForms.Misc
   Version: 2.0.88.18434
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.SAA.WinForms.Misc.DLL
   Public Key Token: 
TIDP.WinForms.Apps.DPGUI
   Version: 7.0.0.18460
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.WinForms.Apps.DPGUI.DLL
   Public Key Token: 
TIDP.WinForms.Apps.DPGUI.DPGUI1
   Version: 7.0.0.18465
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.WinForms.Apps.DPGUI.DPGUI1.DLL
   Public Key Token: 
TIDP.WinForms.Apps.DPGUI.HelpCenter
   Version: 7.0.0.18434
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.WinForms.Apps.DPGUI.HelpCenter.DLL
   Public Key Token: 
TIDP.WinForms.Dundas
   Version: 2.0.88.18432
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.WinForms.Dundas.DLL
   Public Key Token: 
TIDP.WinForms.Misc
   Version: 2.0.88.18434
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.WinForms.Misc.DLL
   Public Key Token: 
TIDP.WinForms.Util
   Version: 2.0.88.18431
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/TIDP.WinForms.Util.DLL
   Public Key Token: 
XtraDataTempAssembly
   Version: 0.0.0.0
   Info Version: 
<empty>
   Location: file:///C:/Program Files (x86)/Texas Instruments/Fusion Digital Power Designer/bin/DevExpress.Data.v6.2.dll
   Public Key Token:

Maybe this log will help.

Thanks,
Ky

0 Anne Ngo77 over 1 year ago in reply to Ky Ho

TI__Expert 7380 points

Hi, Ky,

It looks like you are using USB-to-GPIO2 adapter (2022) instead of USB-to-GPIO 2006. GUI 7.7.1 does not support USB-to-GPIO 2022, and I am not sure why GUI 7.7.1 looking for USB2GPIOv2.dll.

Please uninstall all Fusion Digital Power Designer software on your computer; and then reinstall the correct GUI version.

If you are using USB-to-GPIO 2006, you can reinstall v7.7.1. If you are using USB-to-GPIO 2022, you will need to install the later beta GUI version.

Regards

Anne Ngo

Texas Instruments

0 Ky Ho over 1 year ago in reply to Anne Ngo77

Prodigy 10 points

Hi Anne,

Yes, I am using USB-to-GPIO2 2022. Could you please point me to the correct GUI version that supports this model?

Thank you,
Ky

+1 Anne Ngo77 over 1 year ago in reply to Ky Ho

TI__Expert 7380 points

Hi, Ky,

Here is the link to beta GUI that supports USB-to-GPIOv2: TI-Fusion-Digital-Power-Designer-7.8.3.zip.

Regards

Anne Ngo

Texas Instruments

0 Ky Ho over 1 year ago in reply to Anne Ngo77

Prodigy 10 points

Thank you

Power management

Power management forum

UCD9248: Fusion Digital Power Designer Fatal Error during "Looking for USB Serial Adapter"