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TPS54308EVM-876: Testing issues

Part Number: TPS54308EVM-876
Other Parts Discussed in Thread: TPS54308

Hi  Dear,

The customer connected some resistors to the TPS54308 evaluation board for load testing. During the test, it was found that the chip had no output, and the power supply and ground were not short circuited.

May I ask how to troubleshoot the problem?