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TPS2546: DCP mode give 500mA only

Part Number: TPS2546

Hi Experts,

I am posting this query to give clarification to the customer

The customer is using this mode (see pic below). 

They could not get more than 500mA when charging an Android phone at a 45% bat charge.  But when using a COTS charger they could get more than 1500mA.

What could be the possible reason? 

Here are the full details below:

Our application is purely DCP mode, as I mentioned earlier, we could not achieve fast charging on the 0010 CTL/ILIM_SEL (DCP_Auto) settings, the best we could achieve is only about 500mA.  

I also tried the DCP_Force mode setting, the CTL setting highlighted below.  With this mode, I can only get less than 300mA only.  I tried it with Android and iPhone mobile phones.  What surprised me is, if I used a COTS charger, I can get more than 1.8A using the same mobile device that I’m using.

In general, I already tried all the DCP_Auto mode and DCP_Force but I could not get a current higher than 500mA.

Thank you in advance for your support.

Best regards,

Jonathan