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TPS25990EVM: Cannot connect to EVM through USB2GPIO

Part Number: TPS25990EVM

Hello,

I am trying to setup this EVM for a customer, but I am unable to connect. I open the GUI, follow the hardware setup instructions but when the GUI starts scanning for devices no addresses are found. I am unsure of the USB2GPIO version I am using, the only identifying mark is a sticker on the back that reads "POD2022-007"

I am certain there is power to the board, and I have selected the correct COM port. When I try to connect I get the following screen.

Anything I can do to troubleshoot?