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EV2400: UPDATE FAILED

G Cant
Intellectual 335 points
Part Number: EV2400

Hello,

I have a functioning EV2400 with FW0.18 installed. I tried to update it to 0.32. The updater recognized the EV2400 and after updating it, it closed automatically. The message of "Update Correct" and "Press Enter to Close" did not appear.

Now my EV2400 is not turning ON any of the LEDs and it is not recognized by the Updater Tool.

It seems as the Updater bricked the EV2400.

Can you please tell me how to proceed? Can you send me a replacement tool as your Software seemed to have broken mine?

I am in the middle of a development and I am now stuck without the tool.

Thank you

  • 0
    Intellectual 335 points

    Error: No Free EV2400s Detected. If one is connected but the LEDs are not on, try running this program with the -s option.

    How can I run the program with -s option?

    What is the purpose of JP7 jumper inside EV2400?

    Thank you

  • 0 in reply to G Cant
    TI__Guru 57697 points

    Hello

    You will need to run the updater from command line to use the -s option.

    You can short JP7 before connecting to USB. Remove after about 1 second after USB is connected and then try using the -s option.

  • 0 in reply to Shirish
    Intellectual 335 points

    Hello,

    C:\ti\EV2400Updater-0.32>EV2400_Updater_v0032.exe -s


    Skipping putting EV2400 in FWUpdate mode
    Performing Mass Erase...
    Traceback (most recent call last):
    File "updater.py", line 149, in <module>
    File "msp430\bsl5\hid.py", line 252, in open_connection
    File "msp430\bsl5\hid.py", line 101, in open
    ValueError: USB VID:PID 2047:0200 not found (not in BSL mode? or try --device)
    [12688] Failed to execute script updater

    This is what I am getting

    Thank you

  • 0 in reply to G Cant
    TI__Guru 57697 points

    If you got this error without shorting JP7 pins, then try shorting JP7 when connecting to USB. You can even leave it shorted and try the above. If programming is successful, then remove the jumper and disconnect USB, then connect USB again.

    If you already tried this and no luck, then there is some other issue.( ESD failure?)

  • 0 in reply to Shirish
    Intellectual 335 points

    I have tried shorting and removing, leaving it shorted and without shortin. None worked.
    I see that the USB port is different from what it says in the error:

    This is the port where the Board appears when connected to PC: VID_203A:PID_FFFE

    It does not say EV2400.

    How can I change this port so they program runs using this? Is the following command correct?


    C:\ti\EV2400Updater-0.32>EV2400_Updater_v0032.exe -s --device VID_203A:PID_FFFE

    Thank you

  • 0 in reply to G Cant
    Intellectual 335 points

    It seems as the Software was not accessing the USB ports correctly. I am running Windows inside a Virtual Machine.

    I changed to a full Windows PC and could execute the command with -s option and it worked!

    Thank you

  • 0 in reply to G Cant
    Intellectual 335 points

    I will still like to know the answer to this question in case I do not have an access to a Windows Machine.
    Thanks

  • 0 in reply to G Cant
    TI__Guru 57697 points

    The EV2400 has not been tested with Virtual machines. The updater does not support specifying the USB ID.