TPS65988 : how to change hardware IDs

yang wh

Prodigy 10 points

Other Parts Discussed in Thread: TPS65988

Could you help teach me how to change the hardware IDs for TPS65988 of my windows10 computer?

I can accept any idea, for ex :firmware update , tool , etc..

over 2 years ago

0 Raymond Lin over 2 years ago

TI__Mastermind 34636 points

Hi Yang,

Can you elaborate what do you mean by hardware IDs? Are you referring to the PD device I2C address or something else?

Thanks and Regards,

Raymond Lin

0 yang wh over 2 years ago in reply to Raymond Lin

Prodigy 10 points

Hi, Raymond,

Please refer to the photo. It pertains to the HARDWARE IDs on the WINDOWS10 DEVICE MANAGER. On my INTEL NUC11PHKI7C mainboard, there is a TPS65988 device with an exclamation mark and ERROR CODE 10. According to the INTEL official website, the correct HARDWARE IDs should be VEN_8086&DEV_3515. I would like to attempt repairing the hardware IDs to the correct ones.

Thanks.

0 Raymond Lin over 2 years ago in reply to yang wh

TI__Mastermind 34636 points

Hi Yang,

I'll need to look into this further, when did this issue first appeared and does it re-appear even after power cycling?

Thanks and Regards,

Raymond Lin

0 yang wh over 2 years ago in reply to Raymond Lin

Prodigy 10 points

Hi, Raymond,

This problem still exists after restarting the computer, and I’m not sure when it happened. It may have happened before I got the machine, but I didn’t notice this part.

0 Raymond Lin over 2 years ago in reply to yang wh

TI__Mastermind 34636 points

Hi Yang,

Unfortunately this is not within our scope of support, you will need to contact the computer manufacturer on this matter for software/firmware update.

Thanks and Regards,

Raymond Lin

0 yang wh over 2 years ago in reply to Raymond Lin

Prodigy 10 points

Hi,Raymond,

Do you have the software/firmware of TI for test?

Thanks

0 Raymond Lin over 2 years ago in reply to yang wh

TI__Mastermind 34636 points

Hi Yang,

We have tools to design the PD configuration for how it behaves, however this requires system level knowledge of the motherboard (schematic, design, parts surrounding the PD) and design requirements only the manufacturer would know. The software/firmware you're looking for will most likely come from the manufacturer end.

Thanks and Regards,

Raymond Lin

0 yang wh over 2 years ago in reply to Raymond Lin

Prodigy 10 points

Hi, Raymond,

May I ask why only the attached driver doesn't cause an exclamation mark in Device Manager? Both newer and older versions of the driver result in an exclamation mark.

P.S. The Type-C port is non-functional regardless of the presence of an exclamation mark.

USB_C_Power_Delivery_Win10_64_1_0_4_5.zip

0 Raymond Lin over 2 years ago in reply to yang wh

TI__Mastermind 34636 points

Hi Yang,

You will need to contact the driver manufacturer on version details, this is not something we can support.

Thanks and Regards,

Raymond Lin

Power management

Power management forum

TPS65988 : how to change hardware IDs