I hope this email finds you well. I am writing to inform you about an issue we have encountered during our recent attempts to calibrate the gauge sensor for our system, to get a valid chemID that we can send to you. We already sent one to you but was denied due to the relaxing current not being 0 A.
We diligently attempted to recalibrate the gauge sensor to display a current (I) reading of 0 mA. Regrettably, our efforts were unsuccessful. Subsequently, when discharging the battery with a current of 1 A, the ammeter registered a value of 0.992 mA. Interestingly, upon calibrating the system to this current, the reading in BQ Studio was accurate. However, the problem surfaced when we increased the load to 2 A; at this point, the error displayed on BQ Studio escalated to 200 mA.
We are unsure whether there might be some parameters that are incorrectly configured, leading to this discrepancy. Additionally, we are considering the possibility of a malfunction in the EVK kit. Furthermore, it could be that the problem lies in long but thick cables in our setup. We are contemplating whether these cables could potentially be contributing to the problem at hand.
Given the complexity of the situation, we kindly request your assistance in diagnosing this issue. Your expertise and guidance in this matter would be greatly appreciated. We are open to any suggestions or recommendations you might have to resolve this problem efficiently and effectively.
Please let us know if you require any further information or if there are specific details you need to assist us better. Your prompt attention to this matter would be highly valuable to us, as we aim to resolve this situation as soon as possible.
Thank you for your time and consideration. We look forward to your guidance on this matter.
Best regards.
