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TPS55289EVM: Unable to connect with USB2ANY

Part Number: TPS55289EVM
Other Parts Discussed in Thread: USB2ANY, TPS55289

TPS55289EVM and USB2ANY are not connected. Is there any reason?

The following is downloaded.

・TPS55289_1.1.0_installer_win

・slvc695

Regarding USB2ANY Explorer, it does not connect even if you change the firmware location.

The jumper PIN is also set based on the hardware setup instructions.

Is it a hardware problem?