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BQ76942: Difficulty programming IC

Part Number: BQ76942

Hey team,

I have a fairly open-ended issue, but the customer (Totex) wants some clarity on this. They're having trouble with the programming voltage requirement on the 76942/52, and saying it's hard to program the IC after cells are connected. Let me know if there's any starting point to this issue and we can work through this. 

Thanks in advance!

Marco