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BQ27441-G1: Not getting SoC and SoH of the battery

Part Number: BQ27441-G1

Hello, 

I have been trying to find a solution to the problem for several days using the module, I cannot obtain the value of State of Charge and State of health of the battery but we are getting other parameters values. In the included image we can see how they are obtained and that when connecting the USB cable to charge the battery, the parameters become zero but the battery still does not charge.I've use the library from the dev kit and still cant managed. Any help or suggestion ?