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BQ25730: AD not always working

Part Number: BQ25730

I have a commercial medical product that uses the BQ25730

Occasionally the VBUS voltage in the BQ25730 is not reporting the correct voltage of the VBUS. When this happens it stays stuck in this mode until power is removed, or maybe battery is removed.

Below is a hex dump of the registers

00 3206 0000 5208 09c4 3c00 0000 7300 2000
10 ffff ffff ffff ffff ffff ffff ffff ffff
20 8000 b880 2000 2100 0000 0000 4342 d540
30 3f00 00b7 0428 4a81 4020 605f 1848 006c

(Note: These are word values so the high byte is the address after the low byte. Therefore 2100h is 00h 21h when in byte order)

At the time of this dump there is 24V on vbus.

- The status register 20h acknowledges there is external power in the STAT AC bit.
- The the CHRG_OK line is high which per the data sheet means 3.5V - 25.8V is present
- The Option 0 register is not in low power mode so the AD should be running

The value in the VBUS register 27h is 21h, this is a voltage of 3.168V.

Can you tell me what I have configured incorrectly?

Thanks

PS This may come as a repeat as I had to use other channels initially because my account lost access to ask new questions on the E2E forums, I think something related to the new web front end.