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BQ76952: the delay of after asserting DFETOFF pin to DSG FETs off

Part Number: BQ76952

Customer found the delay timing was around 500ms from asserting the DFETOFF through MCU to DSG FETs off. At the B label in the below waveform, customer asserted the DFETOFF pin, and A label showed DSG FET was turned off with Vds increasing(CH1). Could you please help check whether the delay makes sense?