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EV2400: Problem with EV2400 comunication

Part Number: EV2400
Other Parts Discussed in Thread: BQSTUDIO

Hi experts,

I updated my computer to Windows 11 and I have a problem with communication with the EV2400,

when I open bqstudio I get an error on the bottom "No free adapters are available for use on this system."

when I try to update firmware I get "Error: No Free EV2400s Detected. If one is connected but the LEDs are not on, try running this program with the -s option.

Press enter to continue...".

but if I test it on another computer the update works fine.

I tried different USB ports and nothing helped.