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BQ28Z610: capacity gain issue

Part Number: BQ28Z610

Hi Team,

During the bq28z610 test, it was found that the battery capacity and the actual voltage were inconsistent, and the difference was very large. Currently, there is a batch with an abnormality ratio of about 5%. 
There are two types of exceptions: 1. The battery pack voltage is 8.4V, and the battery capacity is 1%; 2. The battery pack voltage is 7.4V, and the battery capacity is 100%; Further analysis found that the following register of the fuel gauge was abnormal, and the capacity gain changed from 2 to 0.5.
Could you help advise the reason of this issue happen? Thanks.



Br,
William