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BQ34Z100: SOC Jumping from 75% to 3%

Part Number: BQ34Z100
Other Parts Discussed in Thread: BQSTUDIO

Hi,

We program the BQ34Z100 during production and then disconnect the battery for shipping to the customer.  We are seeing huge jumps in SOC when the battery is reconnected.  The battery powers the BQ34Z100 as well as the appliance (which also charges the battery).

Any help would be much appreciated.

Kind Regards,

Adrian