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BQ27546-G1: RSOC=0% when charging lasts for more than 30 minutes

Part Number: BQ27546-G1
Other Parts Discussed in Thread: BQSTUDIO

At present, we have two projects: 1 series of 1 and 1 series of 2 and use BQ27546-G1, the voltage corresponding to 0% is 3.0V. During cycling, discharge to the overdischarge protection of the battery pack, and after standing for 10 minutes, charge the battery pack. It is found that RSOC=0% lasts for more than 30 minutes, and the voltage of the battery pack has reached 3.0V or more. What is the cause of this?