Tool/software:
Dear Sir/Madam,
I am not sure if this is the right place to find a solution, but I will give it a try anyway. I am responsible for a large number of laptops (1500 units) at an educational institution. About 200 of these are used to be connected daily to a docking station of the type I-TEC C31NANODOCKVGAPD with 112W power supply.
Unfortunately, we see a lot of TI USB-C chips failing here. Just today, a device whose motherboard was replaced due to a USB-C chip was again registered for repair. From the very first moment the device is connected to the dock, the chip fails. In such cases, a teacher automatically receives a replacement laptop, but there are already two known cases internally where even the replacement devices had to be replaced due to the same problem.
The USB-C functionality fails on all ports; charging or outputting video is no longer possible on any port. Sometimes, only charging remains possible.
The devices are of the Lenovo L15 Gen 2 type (type 20X7, 20X8) model 20X8. However, we also see this happening with the same generation of devices in the smaller L14 format.
I have already contacted the people at I-TEC, and they have informed me that there are a noticeable number of problems with Lenovo devices. After some research, I have seen that the TI chip is used to control the USB-C and wanted to inquire if there are any known issues with it or specifications of adapters or docking stations that I should be aware of.
I have also raised the question with Lenovo through our supplier, but so far have not received any feedback.
Thanks in advance for any tips
