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BQ34Z100-G1: Learned Status always remains 0x06

Part Number: BQ34Z100-G1

Tool/software:

Hi, 

We are in the process of acquiring a new Golden Image, following the procedures from SLU4903 & SLUUBW5A . But the gauge already comes in pre-programmed with a different image in it from the factory. Due to which, the Learned status on the Fuel gauge is always 0x06

We have never seen the Learned Status change throughout the Learning Cycle Procedure , And suspect if the Golden Image what we acquired is correct ?

Please advise

Thank you