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BQ27Z746EVM-047: During the learning process, SOC decreases during charging

Part Number: BQ27Z746EVM-047
Other Parts Discussed in Thread: BQSTUDIO

Tool/software:

Hello,

The battery experienced an abnormal phenomenon during the learning process: the SOC initially increased to 1% during charging, and then decreased to 0. Is there any way to improve it? Is there a register that can prevent SOC from dropping during charging?

I'm looking forward to your reply.

Thanks.