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TPS2HCS10-Q1: Trouble working with the GUI on Windows 10/11

Akhil Nahar
Prodigy 170 points
Part Number: TPS2HCS10-Q1

Tool/software:

Hello,

My customer is facing some issues working with the TPS2HCS10-Q1 GUI.

The GUI starts normally on Windows 10/11, but as soon as the Hardware is connected via USB to the PC, the application closes without any error messages.

They tried the same on a Windows 7, and there it works without problems.

Could you please help with the same?

Thanks,

Akhil

  • 0
    TI__Mastermind 34905 points

    Akhil,

    The GUI was developed on Windows 11 Pro and tested on multiple different Windows 11/10/7 systems without an issue.

    Which version of the EVM are you using? What color is it? If you have a very old version of the EVM the firmware might need to be updated on the microcontroller before using with the newer GUI. Also- which version of the GUI are they using? I tried my best to make it backwards/forward compatible, but just wanted to make sure. 

    Best Regards,
    Tim