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BQ75614-Q1: Device entering SHUTDOWN during balancing

Nidheesh B R
Prodigy 70 points
Part Number: BQ75614-Q1

Tool/software:

Hello TI team,

Are there any specific condition which can cause BQ75164-Q1 to enter SHUTDOWN during balancing based on UART errors?

Can you please let us know, if any specific precautions to be taken.

-Nidheesh