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BQ27505 - Can't get EVM communicating with BQ software

HI There,

 

I have installed the EV2300 drivers. I couldn't find the directory TIUSBwin2K-XP1 so I pointed to the Windows\TI\USB1 directory to install the drivers. The drivers seem to install correctly but after the installation when I start up the BQ EV Software the initial gui window states that there is nothing connected and it cannot see the BQ27505 EVM. I have 3.6 on Pack +/- but do not have the charger or load connected. Do these have to be connected in order to have the connection to the BQ EV SW?

 

Please advise.