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BQ40Z50-R2: Discharge can't be enabled

Part Number: BQ40Z50-R2

Tool/software:

Dear TI experts:

  the pack is 4S1P with BQ40Z50-R2 IC, the voltage is normal, but the dischage funcition can't be enabled, i press the "DSG_FET_TOGGLE" button on battery management studio software, but no effect.

  can  you advise the possible reasons for this? below is the picture.