LP5866: Customer installation NVC245-LP586x family Graphical User Interface Matrix LED driver installation failed

ken chen

Part Number: LP5866
Other Parts Discussed in Thread: USB2ANY

Tool/software:

Hi TI Team，

Customer installation NVC245-LP586x family Graphical User Interface Matrix LED driver installation failed,

There are the following prompts, thanks.

0 Jared Zhou 11 months ago

Hi Ken,

It's the problem of USB2ANY software, it needs to update the firmware version.

Please follow the information in the "HELP" button, you need to plug and unplug the USB2ANY while pressing the BSL button on USB2ANY.

BR, Jared

0 WEIWEI LUO 11 months ago in reply to Jared Zhou

We've tried this and failed . Is there any other way to solution?

0 Jared Zhou 11 months ago in reply to WEIWEI LUO

Hi Weiwei,

I think the reason why you fail is because you operation is wrong.

Can I know where are you from, if from China, maybe I can directly call you to fix your problem here.

BR, Jared

0 WEIWEI LUO 11 months ago in reply to Jared Zhou

Yes,I from China, Can u speak Chinese? you can touch with our odm engineer 0755-27671621 if you can speak Chinese. thanks!

0 Jared Zhou 11 months ago in reply to WEIWEI LUO

Hi Weiwei,

Yes, I will contact the number above by today.

BR, Jared

0 Jared Zhou 11 months ago in reply to Jared Zhou

Hi Weiwei,

There is no answer on the other side, please free to call me my phone number: 152 0189 0632.

BR, Jared

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