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BQ40Z50-R1: The battery of the BQ40z50-r1 solution fails to communicate after plugging and removing test

Part Number: BQ40Z50-R1
Other Parts Discussed in Thread: EV2400, BQ40Z50

Tool/software:

  Hi, TI experts!

         Using BQ40z50-r1 4 series battery PACK, the customer used the battery to plug and unplug the device (no power on, battery voltage 16.4V), after several rounds of testing, the battery PACK-, PACK+ no voltage output, with EV2400 can not communicate with the battery. Finally, power on PACK- and PACK+ and activate it to communicate. What is the reason for this?