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BQ77905: Not Recovering automaticlly after fault

Part Number: BQ77905

Tool/software:

Hi All,

Our customer uses BQ7790502 to protect Li battery, and it can protect battery when SCD, OCD, OTD, OTC, OV or UV occur.

The problem is that when fault occurs and the battery is protected, the fault  does not recovers automatically after about 2 ms.

Bucause the fault recovery method of BQ7790502 is load removal, so the fault should recover when the load is removed, rather than it recovers automatically and this is not hepening 
does it means that the IC is damaged or is there a way to maeybe do some reset or something to save the PCM with this IC?

Much Regards.