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BQ34Z100-G1: Soc drops from 100% to 0% when discharge

Part Number: BQ34Z100-G1
Other Parts Discussed in Thread: GPCRB

Tool/software:

Dear Expert

After learning cycle ,customer found that discharge in normal 25℃ ambient temperature SOC is ok, but when in 0℃ ambient temperature SOC will jump  100 to 0 .

Below is customer's gpc and log file .and battery is

3681.RD-LF100LA-S01-LF 《LF100LA产品规格书》-B版(1).pdf5810.old.gg.csv0℃10A discharger .xlsx