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BQ25173: Supercap charging issue

Guru 10860 points
Part Number: BQ25173

Tool/software:

Hello,

My customer designed a supercap charging circuit with BQ25173 as shown below and is testing its operation.

Supercap specifications
- Capacity: 390F
- Charging voltage: 3.6V
- Charging current: 750mA

They confirmed that the 5V input to SB_5V_IN is normal, but the supercap voltage is 2.2V and the charging current does not flow.

Q1. Please review if there is a problem with the circuit design.

Q2. Please advise on what is causing this issue

Thank you.