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BQ40Z50-R2: RSOC Always 100%, RC and FCC Always 0mAh on EVM Board (2S2P)

Part Number: BQ40Z50-R2
Other Parts Discussed in Thread: BQ40Z50

Tool/software:

Hi TI Team,

I am using BQ40Z50 EVM board and have configured it for a 2S2P setup. However, I am encountering an issue where the RSOC always stays at 100%, while both RC and FCC remain at 0mAh.

RSOC only drops to 0% when an FD event occurs, but as soon as I start charging, it immediately jumps back to 100%. Even when charging up to 4.1V, RC still remains at 0mAh.

I have attached my gg file settings, log data, and cell specifications for reference. Could you help identify what might be incorrectly configured?

Thanks!

1.csv8272.LOG.xlsx