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BQ40Z80: Learning failed, VOK never clear

Part Number: BQ40Z80
Other Parts Discussed in Thread: GPCCHEM

Tool/software:

hello

 please help me.

 Chemical ID 0462(20A)  7s1P

Charge pack to full but VOK and REST not cleard  ( FC is not set)

What did I do wliFE4_20A_TEST.gg.gg.csvrong?