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BQ28Z620EVM-071: Remaining Capacity is Always Zero

Part Number: BQ28Z620EVM-071
Other Parts Discussed in Thread: GPCCHEM

Tool/software:

Hello,

I'm trying to use the BQ28Z620EVM but I find that the full charge capacity and remaining capacity are always zero. I currently have the charge and discharge FETs shorted out so that current flows between PACK connections and battery connector J2.

The battery capacity is correctly set in the design memory as 3350mAh. The current is reported correctly (both charge and discharge) but it is not setting remainging capacity so is useless for monitoring state of battery charge.

What do I need to do to get it to do this properly?