Tool/software:
We're requesting a schematic review of our design. There have been a few cases of thermal runaway and damage to the charger chip that necessitate replacement. The chip seems to work fine, runs cool, but some random time that its plugged into USB, suddenly it's hot and damaged. It's unknown if this is due to probing.
Attached is the schematic, four PCB layer images, and soldermask image. The GND and VCC images are negative mask. Thanks.