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BQ40Z50-R2: SOH change un-normal

Part Number: BQ40Z50-R2
Other Parts Discussed in Thread: BQ40Z50

Tool/software:

Hi TIer

My customer have a battery pack of 21700 cell (4S1P), during the use of the SOH value has become very low, recharge and discharge will resume normal.


Use the scenario description:
1, the battery transportation process uses shutdown mode. Plug-in active at user.
2, normal use at the user, about 1 to 2 months found SOH abnormalities (70%, 80%), These batteries are new and the customer has confirmed that the cells are good. The user's operating state is battery-only at night, and battery-powered and acdc-powered during the day. 

Can you help analyze why SOH falls? How we should avoid it. 

We got the abnormal chip and read the registers as shown in the figure: